Refund Policy

This Refund Policy forms part of our Terms of Service and applies to subscriptions, credit packs, and paid Services purchased from Clipin.

Refund Eligibility

Because the Services and credits are digital, delivered immediately, and can incur third-party processing costs as soon as a generation is requested, payments are generally non-refundable except under the conditions below or where applicable law requires otherwise.

Eligible Refunds

• Duplicate or incorrect charge: a confirmed duplicate payment or billing error is eligible for a full correction or refund.
• Unused credit pack: a credit-pack purchase may be refunded when requested within 7 calendar days of purchase and no credits from that purchase have been consumed.
• First subscription payment: a first-time subscriber may request a refund within 7 calendar days of the initial charge if the included credits and paid generation, export, publishing, or automation benefits have not been used.
• Confirmed extended outage: if a service failure within our reasonable control prevents material use of the paid Services for at least 72 consecutive hours, we may provide a proportional refund or service credit after verification.
• Statutory rights: refunds or withdrawal rights that cannot legally be excluded remain available. Where the law permits withdrawal rights to end after immediate digital delivery begins, requesting or consuming the Services may affect those rights.

How to Request a Refund

Email support@clipin.ai from your registered account email with the subject "Refund Request." Include your account email, transaction or order ID, purchase date, the item charged, and the reason for the request. We may request reasonable additional information needed to verify the payment and account usage.

Review and Processing Time

We aim to acknowledge a complete refund request within 2 business days and decide confirmed requests within 5 business days. If approved, we will initiate the refund to the original payment method within 5–10 business days. Your bank, card network, or payment provider may require additional time before the funds appear.

Non-Refundable Cases

• Credits that have been used or transferred into completed generation work.
• Generation, export, or other digital-service requests that have already begun processing or produced an output, including when the user dislikes the style, quality, or creative result.
• Subscription periods or renewals that have already been materially used.
• Requests submitted outside the eligibility windows above, unless required by law.
• Accounts suspended or terminated for fraud, chargeback abuse, or a violation of our Terms of Service or Acceptable Use Policy.
• Delays, limitations, or output variations inherent to third-party AI providers that do not constitute a confirmed billing or service failure.

Failed Generations and Credit Restoration

When a failed generation automatically restores or does not consume credits, that restoration is the remedy for the failed request and does not itself create a right to a cash refund.

Subscription Cancellation

You may cancel a subscription at any time from the Billing area of your account using the available subscription-management portal. You may also contact support@clipin.ai from your registered email if you cannot access that portal. Cancellation stops future renewals; your subscription ordinarily remains active until the end of the already-paid billing period. Cancellation does not automatically refund past charges.